Chronos eStockCard Inventory Software - Inventory System - Warehouse Inventory System for Detail Inventory Tracking

Chronos provides quick response to your enquiries. You are welcome to email or chat with us if you have any queries and our team is glad to assist you.

Here are the most frequently asked questions raised by our valued Clients and Partners which may provide some answers to your questions.

For more information, please visit our Knowledgebase or Support Center for details.

General

• What is Chronos eStockCard?
  Chronos eStockCard is an easy-to-use inventory management software specially designed for different industries and businesses to manage their inventory operations effectively. Apart from tracking Sales & Purchasing processes in detail, it assists you to manage your warehouse inventory control through Bin Management and detail Lot/Serial No. traceability.
• Can Chronos eStockCard support barcode scanning and printing?
  Yes, you can always create and design your own barcode labels whenever necessary. Basically Chronos eStockCard provides many default label formats for users. Please download the Trial Edition to experience this powerful feature.
• Can Chronos eStockCard integrates with other systems such as Accounting Software or ERP System?
  At the moment, Chronos eStockCard cannot be integrated with other systems directly. However, you can always using the Export / Import functions at Data Maintenance to perform the indirect batch data update.
  
  Meanwhile, we are working toward building APIs and automatic templates for user to perform direct data integration with several systems available in the market. Please check out from our website frequently for latest update.
• How many Item Codes (SKUs) can Chronos eStockCard support within the same database?
  Basically Chronos eStockCard can support up to 100,000 item codes or more but it depends on your PC/Server performance and database size.
  
  
• I'm quite satisfied with my current accounting software, why should I use Chronos eStockCard inventory software?
  Chronos eStockCard is different from the accounting software because it helps the company in managing their inventory items in details and on real time basis. It also improves your inventory accuracy, reduces inventory holding, controls process abnormality, prevents inaccurate usage, avoids over shelf life and tracks each items in more detail.

Software Licensing

• What are the licensing models for Chronos eStockCard?
  Chronos eStockCard licensing fee is counted Per PC and in one-off basis. For example, if you have 2 PCs at 2 different departments to input information, you will need to purchase 2 licenses, each Client PC requires 1 license and Server (DB) is not chargeable. Click here for more information on the eStockCard Licensing Models.
• What are the differences between Trial Edition and Full Edition?
  Basically both editions are the same software but Trial Edition comes with some limitations such as you can use it for free for 30 days, there's no user privilege control and login screen and standalone connection only. You can try the rest of the features before you decide to purchase the Full Edition.

Software Updates / Upgrade

• How do I update my Chronos e-StockCard Inventory Software if there is a latest update available?
  For Version 2.x.x Standard, you can logon to our website at www.estockcard.com to get the latest updates. Software update is absolutely free for valid license software. For Version 3, you can update it directly from the software. After login to Chronos eStockCard V3, go to "Information > Check for Updates" to check and download the updates.
• Can I upgrade from Chronos eStockCard V2.x.x Standard to Chronos eStockCard V3?
  V2.x.x Standard to the Chronos eStockCard V3 by using the migration tool which is available in Chronos eStockCard V3. However, please note that the Sales Order, Delivery Order and Invoicing details from the Chronos eStockCard V2.x.x Standard will not be able to migrate into the Chronos eStockCard V3.

Purchase & Payment

• What are the available payment options if I want to purchase the software?
  There are 2 options, you can either pay it online via PayPal or Wire Transfer the payment to us.
• I have problem in paying through PayPal, what should I do?
  We sincerely apologize for the payment problem that you are facing. You can contact us at enquiry@estockcard.com and we will advice you further.
  Other than PayPal, we also accept Wire Transfer payment, you just select “Wire Transfer” at the Payment Option section then click the Continue button, at the next page you will be able to see your order and our bank’s details, you can also generate a proper Proforma Invoice for your record.
• I have generated the Proforma Invoice from the website and made Wired Transfer (TT) payment to purchase the Chronos eStockCard software, what's next?
  After you have done the wire transfer payment, please email to notify us. We will guide you further on how to activate the software AFTER we have received the payment. Normally Wire Transfer payment will take 3 to 7 working days to reach us depends on your local bank operation.
• What is the refund policy for Chronos eStockCard?
  We provide 30-day Satisfaction Guarantee to our new customers. You can refer to the terms and conditions here.

Software Activation / Transfer of License

• Do I need to activate Chronos eStockCard Trial Edition after I have installed it?
  No, you can use the Trial Edition immediately WITHOUT activation. You only need to activate the software when you have purchased the software.
• How do I activate the Chronos eStockCard after purchase?
  Chronos eStockCard can be activated through the software itself if your computer is with Internet connection. For more information, read this article on how to activate Chronos eStockCard inventory software.
• I tried to activate Chronos eStockCard v3 directly from the software but it requested me to key in the Product Serial Number. Where can I get the Serial Number?
  The Product Serial Number can be obtained from the Order Confirmation Email that we send to you after payment. If you did not receive the email, please kindly contact us at support@estockcard.com for assistance.
• Can I transfer my current Chronos eStockCard license from existing PC to another PC?
  The Chronos eStockCard license is per PC license and only valid for the respective PC once activated. However, if the customers would like to transfer the license from existing PC to another PC, there would be an administration fee charge of USD50 for each license transfer.
  
  To find out more about license transfer, please email us at: support@estockcard.com
  
  In addition, you can visit our Knowledgebase – License Transfer Procedures to get more guidance.

Support

• What kind of support am I entitled to if I purchased the software license?
  For any of the software that you purchase, you can enjoy free support via email for the first 12 months from us.

Reseller Program

• Do you provide any Reseller Program? If yes, how to enroll it?
  Yes, we do provide Reseller Program, you can email to us at enquiry@estockcard.com to request more information.